CANCELLATION & LATE ARRIVALS POLICIES

 

We know everyone has busy lives and sometimes circumstances beyond your control may mean you have to cancel your appointment or are unable to get to your appointment on time.  We’ll be as flexible as we can in accommodating this, however the following policies apply;

Cancellation - 24 hours notice please

If you need to cancel your appointment, please let us know by completing the form below or by giving us a call on 074 137 24774 as soon as possible before hand, but at least 24 hours before your appointment.  That’s it, job done. 

Failure to give the full notice will result in the deposit being taken by the clinic.  This allows us to manage our diaries and offer the appointment time to another client. Your deposit can be refunded in clinic or used against treatment or product.

Late Arrival? We may not be able to do your treatment.

Arrival more than a few minutes late for your appointment means we cannot spend the time we need to give you a proper service, we will do our utmost to accommodate Clients but we may not be able to do your treatment.

How long’s a few minutes? For a 30 minute appointment (e.g. consultation) , a couple of minutes is ok, but 10 minutes is a third of the appointment and it’s not really feasible to complete the appointment.  For longer appointments we have a little more flexibility, but not much.

Cancellation Request Form

Thanks for letting us know that you would like to cancel your appointment. You will get a cancellation confirmation shortly.