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Terms and Conditions as of 29th October 2022

Set out below are the terms on which BrowShop provides service to its clients post the COVID-19 lockdown period. These additions and amendments to our normal business terms and conditions have been implemented to ensure that we provide the safest environment during the COVID- 19 pandemic.

Please ensure that you have read and fully understood them prior to booking any BrowShop treatment

Deposit and Cancellation: We take a fully refundable deposit of £20 for all our Full Set of Microbladed Brows and Top Up treatments. Should you need to cancel or reschedule we kindly ask that you call us at least 24h hours before your appointment.  Failure to give the full notice will result in the deposit being taken by the clinic.  This allows us to manage our diaries and offer the appointment time to another client. Your deposit can be refunded in clinic or used against treatment or product.

COVID-19 update: We will continue to operate our 24-hour cancellation policy, however, if you are exhibiting any COVID-19 symptoms, we ask that you contact us as soon as possible to re-arrange your appointment on 074 1372 4774.

Appointments and cancellations​: If you are unable to attend your appointment, please contact us immediately on 074 1372 4774. We will need to know that you wish to cancel 24 hours before your appointment is due. Failure to cancel or rearrange at least 24 hours before your appointment will result in the loss of the deposit being redeemed.

Prior to your appointment we will inform you of any preparation required in advance of your treatment. Failure to follow the guide lines may result in cancellation of your appointment or reduced treatment time.

Appointments (COVID-19): To allow for social distancing all clients are asked to arrive only 5 minutes prior to your appointment. We reserve the right to cancel or postpone a consultation or treatment, if you present with what appears to be COVID 19 symptoms.​ Late arrival may result in reduced treatment time or forfeiting of the appointment. BrowShop will endeavour to ensure that your appointment runs to time; however, should we need to cancel or postpone your appointment at short notice, we will make every effort to contact you in advance. To reduce the contact time with your practitioner we ask that you are prepared for your treatment:​ You will be asked to comply with our Safety Charter (available on our website), which includes wearing a mask and sanitising your hands on arrival. To support our Safety Charter and allow social distancing we request that you attend the clinic on your own.  If you require another adult to be present, this must be agreed in advance with Natalija.

Credit card details, deposits and payments

  • To secure an appointment with BrowShop a deposit is required.

  • For an appointment with Natalija a deposit of £20 will be charged at the time of booking, in order to secure the appointment.

  • Prices may vary by clinic. Please refer to the price list on the website for their price list.

  • We ask that you make payment via card or contactless payment to avoid the handling of cash.

Treatment suitability

  • We will always assess whether treatment is suitable for you, or likely to be successful, prior to any treatment being carried out. If not, we will inform you as to the reasons why. You will only be liable for the cost of the initial consultation, where applicable.

  • It is the client’s responsibility to ensure that he or she provides BrowShop with all the relevant medical details prior to each treatment. If you or a member of your household has symptoms of COVID-19 and/or tested positive for COVID-19 you must not attend the clinic.

  • If a member of your household develops COVID-19 symptoms or tests positive 14 days post your appointment, you must follow the government guidelines and let us know.

  • If you are deemed by the government to be on the at-risk group during COVID-19, you should not attend the clinic until the government guidance advises you to do so.


  • BrowShop will not be liable in contract, tort or otherwise for any economic loss (including, without limitation, loss of profit), or for any other special, indirect or consequential loss or damage arising out of, or in connection with, its provision of any goods and/or services to the client.

  • Clients will be required to read and sign the COVID-19 risk consent form prior to treatment. We are unable to provide any treatment without your written consent.

  • It is the client’s responsibility to ensure that he or she provide BrowShop with all relevant medical details prior to each treatment. BrowShop will not be liable for any damage that occurs as a result of the client’s failure to disclose such details.

  • The client agrees to comply with all instructions and/or recommendations given to them by Natalija regarding the care of a treated area. Nothing in these terms of business shall exclude or limit BrowShop liability for death or any personal injury resulting from BrowShop's negligence.

Your right to complain

  • BrowShop endeavours to treat all its clients appropriately, compassionately and fairly. If however, you have an issue with any matter in relation to your treatment at BrowShop you are entitled to lodge a complaint, either in person, by telephone or in writing. If you require assistance with making your complaint, BrowShop will be pleased to help and support you through the process.

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